13 September 2026
Terms of Service
Venguard Ltd is being registered at Companies House. Company number, registered office and ICO number will be added here when we have them. Email info@venguard.uk.
These terms cover venguard.co.uk and the Venguard platform.
If you buy the platform, you also agree to any order, plan or data processing terms we send you.
Who we are
Venguard Ltd is being registered at Companies House in England and Wales. We will add our company number and registered office here when registration completes.
Contact: info@venguard.uk
The website
The website describes Venguard. Prices and features on the website are a guide. They can change.
The website is not legal advice and not official guidance under the Terrorism (Protection of Premises) Act 2025.
Do not misuse the site. Do not try to break it or copy it in a way that harms other users.
The platform
Venguard is a venue safety and preparedness system. It helps organisations plan, take reports, send alerts, and keep records.
It does not replace calling 999, your own risk assessment, counter-terrorism advice, legal advice, or duties you have under the law, including Martyn's Law.
We are not an emergency service. If someone is in danger, call 999 first.
Who may use the platform
An organisation buys a plan. That organisation is our customer.
The customer invites staff. Each staff user must keep their sign-in and PIN safe.
Public visitors may use reporting tags or the Public App at a participating venue. They do not need an account. They must not send false or harmful reports.
Customer duties
The customer must decide who may sign in and what they can do, keep venue information accurate, use the platform in line with the law, and treat concern reports and staff data as confidential.
The customer must tell us promptly if they think security is broken. They must not use the platform to track the public, or to send alerts that are not a genuine safety message.
The customer is responsible for how its staff use the platform.
Our duties
We will provide the platform with reasonable care and skill.
We aim to keep it available. We do not promise it will never fail. Phones, Wi-Fi and public networks can fail during an incident. Keep a backup way to raise the alarm.
We host platform data in the UK, as set out in the Privacy Policy.
Public reports
A public report goes to the venue, not to Venguard staff.
The concern reference is a key. Anyone who has it can open that chat. The reporter should keep it private.
Photos and messages become part of the venue's record.
Fees
List prices are on the pricing page. They are a guide until we confirm them in writing.
Core, Core Plus and extra venues are monthly subscriptions. Training is sold separately. Enterprise is on a contract.
We will tell the customer before a paid change to their plan.
Acceptable use
You must not break the law, send malware, try to access another organisation's data, overload the service, impersonate someone else, or use the service to harm people.
We may suspend access if we believe these terms are broken, or if we must protect the service or other customers.
Intellectual property
Venguard owns the platform, the website, and the brand.
The customer owns the data it puts into the platform. We may use that data only to provide the service, as set out in the Privacy Policy.
Data protection
The Privacy Policy explains how personal data is used.
For customer data on the platform, the customer is the controller and Venguard Ltd is the processor. We will process that data on the customer's instructions, keep it secure, and not use it for our own marketing.
We will sign a data processing agreement when a paid account starts, if one is not already in place.
Liability
The website and platform are provided as they are, as far as the law allows.
We do not accept liability for a decision not to call 999, a venue's failure to follow the law, loss caused by a network or device we do not control, or loss of profit or other indirect loss.
If we are liable to a customer, our total liability in a year is limited to the fees that customer paid us in the previous 12 months. This does not limit liability for death or personal injury caused by our negligence, or for fraud.
Nothing in these terms removes rights you have that cannot be limited by law.
Ending the service
The customer can end a monthly plan by notice, as set out when they buy.
We can end the service if fees are unpaid or these terms are broken.
When an account ends we will give a short window to export records, then delete the customer's platform data, unless the law requires us to keep it.
Changes
We may update these terms. We will change the date at the top. For a material change that affects a paying customer, we will also email the account contact.
Law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.