28 October 2026
Terms of Service
These terms cover venguard.co.uk and the Venguard platform.
If you buy the platform, our Data Processing Agreement and any order or plan we confirm in writing also apply.
If you only use public reporting, see If you report a concern.
Who we are
Venguard Ltd is registered in England and Wales. Company number 17464914.
Contact: info@venguard.co.uk
The website
The website describes Venguard. Prices and features on the website are a guide. They can change.
The website is not legal advice and not official guidance under the Terrorism (Protection of Premises) Act 2025.
Do not misuse the site. Do not try to break it or copy it in a way that harms other users.
The platform
Venguard is a venue safety and preparedness system. It helps organisations plan, take reports, send alerts, and keep records.
It does not replace calling 999, your own risk assessment, counter-terrorism advice, legal advice, or duties you have under the law, including Martyn's Law.
We are not an emergency service. If someone is in danger, call 999 first.
Who may use the platform
An organisation buys a plan. That organisation is our customer.
The customer invites staff. Each staff user must keep their sign-in and PIN safe.
Public visitors may use reporting tags or the Public App at a participating venue. They do not need an account. They must not send false or harmful reports.
Customer duties
The customer must decide who may sign in and what they can do, keep venue information accurate, use the platform in line with the law, and treat concern reports and staff data as confidential.
The customer must tell us promptly if they think security is broken. They must not use the platform to track the public, or to send alerts that are not a genuine safety message.
The customer is responsible for how its staff use the platform.
Our duties
We will provide the platform with reasonable care and skill.
We aim to keep it available. We do not promise it will never fail. Phones, Wi-Fi and public networks can fail during an incident. Keep a backup way to raise the alarm.
We host platform data in the UK, as set out in the Privacy Policy.
Public reports
A public report goes to the venue. Venguard staff do not act on it. They may see it only when they give support, as set out in the Privacy Policy.
After a report, the reporter gets a private link to the chat. Anyone who has that link can open the chat. The reporter should keep it private.
Photos, videos and messages become part of the venue's record.
Fees
List prices are on the pricing page. They are a guide until we confirm them in writing.
Core, Core Plus and extra venues are monthly or yearly subscriptions. Training is sold separately. Enterprise is on a contract.
We will tell the customer before a paid change to their plan.
Acceptable use
You must not break the law, send malware, try to access another organisation's data, overload the service, impersonate someone else, or use the service to harm people.
We may suspend access if we believe these terms are broken, or if we must protect the service or other customers.
Intellectual property
Venguard owns the platform, the website, and the brand.
The customer owns the data it puts into the platform. We may use that data only to provide the service, as set out in the Privacy Policy.
Data protection
The Privacy Policy explains how personal data is used.
For customer data on the platform, the customer is the controller and Venguard Ltd is the processor. We will process that data on the customer's instructions, keep it secure, and not use it for our own marketing.
Our Data Processing Agreement is part of these terms. It applies from the moment the customer first adds personal data to the platform, including during sign-up and any free trial. We can sign a copy if the customer asks.
Liability
This section applies to customers. Public reporters, see If you report a concern.
We make the promises set out in these terms. As far as the law allows, we make no other promises about the platform or the website.
We do not accept liability for a decision not to call 999, a venue's failure to follow the law, loss caused by a network or device we do not control, or loss of profit or other indirect loss.
If we are liable to a customer, our total liability in any 12 months is limited to the fees that customer paid us in the 12 months before the claim.
For a breach of our data protection duties, the limit is twice those fees instead. This is in place of the general limit, not on top of it.
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
Ending the service
The customer can cancel a monthly or yearly plan at any time. The plan ends at the end of the period already paid for. We do not refund part periods, except as set out in the Data Processing Agreement.
We can end the service if fees are unpaid or these terms are broken.
When an account ends the customer has 90 days to export records. We then delete the customer's platform data, unless the law requires us to keep it.
Changes
We may update these terms. We will change the date at the top. For a material change that affects a paying customer, we will also email the account contact.
If you report a concern
This section is for members of the public who use a reporting tag, a public reporting page or the Public App. Only this section and the sections on who we are, public reports, acceptable use and law apply to you.
Public reporting is free. You do not need an account.
We will run it with reasonable care and skill. It can fail, so if someone is in danger, call 999 first.
We are not responsible for loss we could not have expected, or for how a venue acts on your report.
Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud. Your legal rights as a consumer are not affected.
Law
These terms are governed by the laws of England and Wales. For customers, the courts of England and Wales have exclusive jurisdiction.
If you are a public reporter living in Scotland or Northern Ireland, you can also bring a claim in your local courts.